Andy and Emily are the powerhouse behind pretty much all of Snowball Japan. Together the run the show.
Emily has just wrapped up her first full season having taken over Snowball Japan Guest Services and Operations, and what a season it was. From the moment guests arrived to the moment they headed home, she and her team went above and beyond to make sure every stay was seamless and every guest felt looked after. The feedback we received this winter was a real testament to the culture she has built around genuine hospitality. Her energy, dedication and attention to detail throughout were so impressive, and we couldn't be prouder of everything she achieved.
Many of you will know that Andy and I have moved into an exciting new chapter — rescuing and restoring beautiful old Japanese buildings that might otherwise have been lost forever. Japan has an extraordinary architectural heritage, and we feel incredibly lucky to be working alongside our skilled local carpenters to bring these structures back to life using traditional techniques. There is something deeply satisfying about seeing an old building transformed while still honouring the craftsmanship of the people who built it generations ago. Andy drives much of the design work, bringing a wonderful eye for blending the old with the new, and somehow, on top of all of that, manages to keep the entire Snowball Japan business running.
